Phishing in e-commerce - what is it and how to defend against it?

Phishing is one of the most common forms of online fraud, especially in the e-commerce sector. Fraudsters use a variety of techniques to scam unsuspecting users out of their personal details, logins, passwords and even payment card details. In this article, we will look at what exactly phishing is, the types of phishing and how to effectively defend against it.

What is phishing?

Phishing is a method of fraud, involving the impersonation of a trusted source to obtain confidential information. Fraudsters most commonly use email, but can also use SMS (smishing) or phone calls (vishing). In the case of e-commerce, phishing is usually aimed at phishing customer account login details, which can lead to identity or money theft.

Types of phishing

1. Email phishing: The most common form in which scammers send fake emails that look like communications from well-known online shops. These often contain links to fake login pages.

2. Spear phishing: Targeted to a specific person or company, using the victim's personal information to increase credibility. The fraudster may know the name and other details, making the message appear authentic.

3. Clone phishing: It involves cloning an already existing email that was previously sent by a trusted source. The fraudster merely changes the link to a fake one.

4. Whaling: A special type of spear phishing targeting people in high positions in companies, such as directors or board members.

How to protect yourself against phishing?

1. education and awareness

The most effective way to combat phishing is to educate users. E-commerce companies should conduct regular training so that their employees and customers are aware of the threats and know how to recognise them.

2 Verification of messages

Before clicking on a link or providing personal information, it is always a good idea to check that the message comes from a trusted source. This can be done, for example, by typing the website address into your browser yourself rather than clicking on the link.

3. use of security features

Installing anti-virus software and using the spam filtering function in email inboxes can help eliminate suspicious messages. In addition, it is worth using two-step verification to increase account security.

4. regular monitoring of the account

Users should regularly check their bank and online shop accounts for unauthorised transactions. If you notice anything suspicious, it is a good idea to report it to the relevant services immediately.

5. reporting fraud

If you receive a suspicious message, it is a good idea to report it to the relevant authorities, such as your local consumer protection office or internet service provider. Reporting such incidents will help in the fight against phishing.

Summary

Phishing in e-commerce poses a serious threat to both companies and their customers. Through education, vigilance and the use of appropriate safeguards, the risk of becoming a victim of this type of fraud can be significantly reduced. It is worth being aware of the risks and always approach online communication with caution.